Adflex Help Centre

  • I forgot my password.

    Click here to reset your password.

  • I forgot my username.

    Your username is always set to the email address that you registered with. If you do not know what e-mail address you signed up with then please contact us.

  • I don't know my account code.

    Click here to request your Adflex account code.

  • I need to add new users to my account.

    Request new user access here.

  • My company details have changed.

    Click here to update your company details.

  • I need a copy of an invoice.

    You can view invoices on the Billing Dashboard of My Adflex. If billing is not enabled on your account, request to access

  • Access your Billing Dashboard.

    You can view invoices on the Billing Dashboard. Need access? Click here

  • Why was the transaction declined?

    The card issuing bank decides to approve or decline a transaction. You will need to contact the cardholder to obtain more information. 

  • I have not received funds.

    Typically it takes three working days to receive your funds. However, some acquiring banks offer faster payment, whilst others delay payment to your business bank account. We recommend checking in with your acquiring bank if you have not received funds in your standard time frame. 

  • What is the difference between a settlement and an authorisation?

    An authorisation is a request to the acquirer to reserve funds. A settlement is a request to the acquirer to collect funds previously authorised. Typically requests are sent simultaneously, but they could also be sent some time apart, from a few minutes to several days. We always show these as separate transactions.

  • What is the difference between settled and pending?

    When we receive a request to settle an authorisation, the settlement is marked as pending. The requests are batched together and passed to the acquirer. Once the acquirer has confirmed receipt of the batch, the transaction is marked and settled.

  • Gateway service status.

    Click here to view the Adflex Service Status.

  • Update your Merchant ID (MID)

    Changing acquirer or need to add a MID? Please complete the request form.

  • What does this error code mean?

    Report errors to our support team.

  • I have a technical question.

    Our experts are here to help. Click here to contact.

  • Demos.

    Training demos for the Virtual Terminal.

  • Where can I find Adflex SSL server certificates?

    Click here to download.

  • I'm thinking about using Adflex.

    Great News! Complete this Form and we will contact you.

  • I want to upgrade my Adflex service.

    Are you looking to amend or upgrade your existing service plan? Notify us here. 

  • Merchant service review.

    Share a recent statement, and we will review your rates. 

  • Update your Merchant ID (MID).

    Changing acquirer or need to add a MID? Please complete the  request form. 

  • I need to add new users to my account.

    Request new user access here.

Video Tutorials

I need to help using the virtual terminal.

Please see our video tutorials. (Opens in a new tab.)

How do I upload a file?

Please see our video tutorials. (Opens in a new tab.)

I need help with Push Payments.

Please see our video tutorials. (Opens in a new tab.)