Adflex Help Centre

  • I forgot my password.

    Click here to reset your My Adflex password.

  • I forgot my username.

    Your username is always set to the email address that you registered with. If you do not know what e-mail address you signed up with then please contact us.

  • I don't know My Adflex account code.

    Your Adflex account code is also known as your PFGID number. To request a copy of your account code click here

  • How do I add a new user?

    Our sales team will be happy to assist you, please request access here

  • My company name and/or address needs updating.

    To update your company details please contact the Adflex team here

  • I need a copy of an invoice.

    You can view invoices on the Billing Dashboard of My Adflex. If billing is not enabled on your account, request to access

  • I want to pay an invoice.

    You can view the Adflex Payment option under Billing Dashboard If billing is not enabled on your account, request to access

  • Why was my transaction declined?

    The decision to decline a transaction is made by the card issuing bank. You will need to contact the buyer who will then need to contact their issuing bank to find out the reason for the decline. Only the buyer has the authority to obtain this information from the issuer.

  • I have not yet received my funds.

    Your funds can take up to 3-4 working days to be deposited to your account. If you still have not received your funds after this time, you should contact your acquiring bank. Only the merchant has the authority to obtain this information from the acquirer. For further guidance click here to contact our support team.

  • What is the difference between a settlement and an authorisation?

    An authorisation is a request to the acquirer to reserve funds. A settlement is a request to the acquirer to collect funds previously authorised. In many instances these two requests are sent at the same time, but they could also be sent some time apart, from a few minutes to several days. We always show these as separate transactions.

  • What is the difference between settled and pending?

    When we receive a request to settle an authorisation, the settlement is marked as pending. These requests are then bundled up and passed to the acquirer in batches. Once the acquirer has confirmed receipt the of the batch the transaction is marked as settled.

  • How do I view the status of my services?

    Click here to view the Adflex Service Status Monitor.

  • How do I add or change a merchant account MID?

    A member of the Adflex team will be happy to assist you with this. Please complete the request form

  • What does this error code mean?

    Report errors to our support team.

  • I have a technical question.

    Our Adflex support team would love to help, contact them today.

  • Where can I find Adflex SSL server certificates?

    Click here to download.

  • I'm thinking about using Adflex.

    Great News! Request a member of our sales team to contact you

  • I want to add a new user to my account.

    Our sales team will be happy to assist you, please request access here

  • I need to add or change a merchant account number.

    A member of the Adflex team will be happy to assist you with this. Please complete the request form

  • I would like to update my Adflex service.

    Our sales tem will be happy to assist you, notify them today

Video Tutorials

I need to help using the virtual terminal.

Please see our video tutorials. (Opens in a new tab.)

How do I upload a file?

Please see our video tutorials. (Opens in a new tab.)

I need help with Push Payments.

Please see our video tutorials. (Opens in a new tab.)